Frequently Asked Questions
Items are processed 24-72 hours after checkout and are shipped Monday – Friday. Orders placed on Friday after 2:00pm EST and Saturday will ship the following Monday. Please allow 5-7 days for delivery, but may be longer. If you need your purchase sooner, please reach out to us at info@primmsstyle.com
Free local pickup is available Tuesday – Saturday during business hours and can be selected at checkout. We will notify you by email or phone when your order is ready. Home Delivery Free local delivery for any order over $250 is available Tuesday – Saturday during business hours and can be selected at checkout. We will notify you by email or phone when delivery is scheduled. Returns & Exchanges
Returns
We gladly accept returns of unworn, unwashed, or undamaged regular price merchandise. Returns accepted within 7 days from date of delivery will be refunded in the original form of payment. Store credit will be available from 14 days from date of purchase.
No returns on formalwear, swimwear, jewelry, or sale items.
Should you need a different size and it is available, we will happily exchange any unworn and unwashed merchandise within 14 days from date of delivery. Tags must be attached. C\
Please email us at info@primmsstyle.com to process a return or exchange.
For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.
Winston-Salem, NC 27101
Tuesday-Friday
11am-6pm
Saturday
11am-5pm
Sunday & Monday
By Appointment