We accept returns of eligible merchandise within 14 days of delivery, subject to the following terms:
Returns Requested Within 7 Days of Delivery
Eligible merchandise may be returned for a refund to the original form of payment when the return is requested within 7 days of delivery. A $7.95 return label fee will be deducted from your refund.
Returns Requested Within 8–14 Days of Delivery
Eligible merchandise returned during this period will receive store credit only. Refunds to the original form of payment are not available after the initial 7-day return window.
Returns Requested After 14 Days
Returns requested more than 14 days after delivery will not be accepted.
Sale Merchandise & Promotional Discounts
All Sale, Jewelry, Shapewear, Hair Accessories, and Watch/Phone accessories are final sale unless otherwise stated.
Merchandise purchased from our sale or clearance collections, or specifically marked Final Sale, is not eligible for returns, refunds, or store credit. Sale merchandise may be eligible for an exchange only if pre- approved by store management. Please contact us for approval. Jewelry, Shapewear, Hair accessories, and Watch Accessories are also final sale.
Purchases Made Using a Promotional Code
Items purchased using a promotional or discount code are eligible for return unless otherwise indicated at the time of purchase or specifically marked Final Sale.
Eligible promotional-code purchases follow our standard return policy:
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Within 7 days of delivery: Refund to the original form of payment.
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Days 8–14 after delivery: Store credit only.
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After 14 days: Returns are not accepted.
Using a promotional code does not automatically make an item Final Sale.
All returned merchandise must meet our standard return conditions, including being unworn, unwashed, in original condition, and with all original tags attached. A $7.95 return label fee will be deducted from the refund.
How to Request an Return:
https://account.primmsstyle.comExchanges
At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible. Full-Priced exchanges will not incur a return label fee, and will the exchange will be shipped out free of charge.
Exchange Eligibility
Eligible merchandise may be exchanged within 14 days of delivery, subject to the following conditions:
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Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
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Exchanges are subject to availability.
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Items purchased using a promotional or discount code are eligible for exchange unless specifically marked Final Sale or otherwise excluded at the time of purchase.
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All sale and clearance merchandise may be eligible for an exchange is approved by store management. Please contact us.
How to Request an Exchange
To initiate an exchange, please contact our customer service team within 14 days of delivery.
Email: help@primmsstyle.com
Phone: 336.971.1058
Please include your order number, the item you wish to exchange, and the size or style you would prefer.
Our team will confirm availability and provide instructions for returning your original item.
Exchange Shipping
All full-priced items are eligible for free exchanges. Sale merchandise approved for an exchange will incur shipping costs.
Exchanges for Items of Different Value
If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.
If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:
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Exchange requested within 7 days of delivery: The difference may be refunded to the original form of payment.
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Exchange requested within 8–14 days of delivery: The difference will be issued as store credit.
Items That Are No Longer Available
If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.