Frequently asked questions
Shopping at Primm's
Where is Primm's located? Our boutique is located at 1214 Reynolda RD. Winston-Salem, North Carolina. We welcome you to visit us in person to explore our latest collections and enjoy personalized service.
Can I shop online? Yes! Shop our curated selection of designer and contemporary women's fashion anytime at www.primmsstyle.com.
What is the return policy?
In-Store Return Policy
Because in-store shoppers have the opportunity to try items on before purchasing, in-store purchases are eligible for store credit only if returned within 7 business days on full-price, unworn, unwashed, unaltered merchandise with tags.
Online Return Policy
We will happily accept returns or exchanges on full-price, unworn, unwashed, unaltered merchandise with tags within 7 days of the delivery date. A $7.95 return label fee will be deducted from your refund.
Sale Merchandise & Promotional Discounts
All Sale, Jewelry, Shapewear, Hair Accessories, and Watch/Phone accessories are final sale unless otherwise stated.
Merchandise purchased from our sale or clearance collections, or specifically marked Final Sale, may be exchanged for a different size of the same product only if another size if available, and will incur a $15 exchange shipping fee.
To check on availability click below.
https://www.primmsstyle.com/a/returns?
Purchases Made Using a Promotional Code
Items purchased using a promotional or discount code are eligible for return unless otherwise indicated at the time of purchase or specifically marked Final Sale.
All returned merchandise must meet our standard return conditions, including being unworn, unwashed, in original condition, and with all original tags attached. A $7.95 return label fee will be deducted from the refund.
How to Request an Return:
https://www.primmsstyle.com/a/returns?
Exchanges
At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible. Full-Priced exchanges will not incur a return label fee, and will the exchange will be shipped out free of charge.
Exchange Eligibility
Eligible merchandise may be exchanged when requested within 7 days of delivery, subject to the following conditions:
- Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
- Exchanges are subject to availability.
How to Request an Exchange
To initiate an exchange, please click the link below
https://www.primmsstyle.com/a/returns?
Exchange Shipping
- All full-priced items are eligible for free exchanges
- Sale and clearance items may be exchanged for a different size of the same product, if available. A $15 exchange shipping fee applies.
Exchanges for Items of Different Value
If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.
If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:
Items That Are No Longer Available
If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.
Are any purchases final sale?
Sale Merchandise & Promotional Discounts
All Sale, Jewelry, Shapewear, Hair Accessories, and Watch/Phone accessories are final sale unless otherwise stated.
Merchandise purchased from our sale or clearance collections, or specifically marked Final Sale, may be exchanged for a different size of the same product only if another size if available, and will incur a $15 exchange shipping fee.
How do I start a Return?
To Start a Return or Exchange Click Below
What is your exchange process and policy?
Exchanges
At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible. Full-Priced exchanges will not incur a return label fee, and will the exchange will be shipped out free of charge.
Exchange Eligibility
Eligible merchandise may be exchanged when requested within 7 days of delivery, subject to the following conditions:
- Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
- Exchanges are subject to availability.
How to Request an Exchange
To initiate an exchange, please click the link below
https://www.primmsstyle.com/a/returns?
Exchange Shipping
- All full-priced items are eligible for free exchanges
- Sale and clearance items may be exchanged for a different size of the same product, if available. A $15 exchange shipping fee applies.
Exchanges for Items of Different Value
If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.
If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:
Items That Are No Longer Available
If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.
When will my order ship?
Orders placed Monday through Friday are typically fulfilled and shipped within 24 hours of the order date. Orders received yby 3pm EST will be shipped the same day. Orders placed on weekends or holidays will be processed the next business day.
How can I track my order? Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.
Which shipping carriers do you use? We ship domestic orders via UPS and international orders via DHL.
Do you offer expedited shipping? Yes! We offer overnight, and other expedited shipping options that will appear at check-out. If you need your order quickly, please call us at 336.971.1058 or email help@primmsstyle.com before placing your order. We'll be happy to discuss available expedited shipping options.
Do you ship internationally? Yes, we offer international shipping through DHL. Please note that international customers are responsible for return shipping.
How do I know which size to order?
Sizing can vary between designers, and we're here to help you find the perfect fit.
We also offer virtual try-on's, and an AI Fit Finder on the product page.
If you're unsure about sizing, contact our team for personalized recommendations, measurements, and styling advice.
Email: help@primmsstyle.com
Phone: 336.971.1058
We look forward to helping you find the perfect szie.
The Primm's Team
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are the items on your website available in-store?
Our online assortment reflects merchandise offered by Primm's, but availability may change throughout the day. If you're interested in a particular piece, please contact us to confirm availability before visiting.
Do you offer gift cards?
Yes, we offer Gift Cards in-store and online.
Personal Styling
Do you offer personal styling services? Yes! Personal styling is one of our favorite ways to help you discover pieces you'll love. Whether you're looking for a dress for a special event, wardrobe staples, or a complete wardrobe refresh, our stylists are here to help.
Is personal styling complimentary? Yes. Our personal styling services are complimentary.
How do I book a personal styling appointment?
Contact Us via:
Email: help@primmsstyle.com
Phone: 336.971.1058
We look forward to helping you find the perfect outfit.
Can you help me put together an outfit for a special occasion? Of course! From weddings and celebrations to vacations and everyday occasions, our team can help you create a complete look that feels uniquely yours.
How can I stay updated on new arrivals and special events?
Join our email list and follow us on Instagram @primmsstyle for new arrivals, styling inspiration, exclusive events, and special promotions.
Still Have Questions?
Email: help@primmsstyle.com
Phone: 336.971.1058
Website: www.primmsstyle.com
Instagram: @primmsstyle
We look forward to helping you.
The Primm's Team