In-Store Return Policy

Because in-store shoppers have the opportunity to try items on before purchasing, in-store purchases are eligible for store credit only if returned within 7 business days on full-price, unworn, unwashed, unaltered merchandise with tags.

Online Return Policy

We will happily accept returns or exchanges on full-price, unworn, unwashed, unaltered merchandise with tags within 7 days of the delivery date. A $7.95 return label fee will be deducted from your refund.

Sale Merchandise & Promotional Discounts

All Sale, Jewelry, Shapewear, Hair Accessories, and Watch/Phone accessories are final sale unless otherwise stated.

Merchandise purchased from our sale or clearance collections, or specifically marked Final Sale, may be exchanged for a different size of the same product only if another size if available, and will incur a $15 exchange shipping fee.

To check on availability click below.

https://www.primmsstyle.com/a/returns?

Purchases Made Using a Promotional Code

Items purchased using a promotional or discount code are eligible for return unless otherwise indicated at the time of purchase or specifically marked Final Sale.

All returned merchandise must meet our standard return conditions, including being unworn, unwashed, in original condition, and with all original tags attached. A $7.95 return label fee will be deducted from the refund. 

 How to Request an Return:

https://www.primmsstyle.com/a/returns?

Exchanges

At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible. Full-Priced exchanges will not incur a return label fee, and will the exchange will be shipped out free of charge.

Exchange Eligibility

Eligible merchandise may be exchanged when requested within 7 days of delivery, subject to the following conditions:

• 
  Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
  
• 
  Exchanges are subject to availability.
  

How to Request an Exchange

To initiate an exchange, please click the link below

https://www.primmsstyle.com/a/returns?

Exchange Shipping

• All full-priced items are eligible for free exchanges
• Sale and clearance items may be exchanged for a different size of the same product, if available. A $15 exchange shipping fee applies. 

Exchanges for Items of Different Value

If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.

If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:

Items That Are No Longer Available

If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.

At Primm’s, we believe exceptional service is an essential part of your shopping experience. Every order is thoughtfully prepared and carefully packaged, and our team is committed to making your experience as seamless as possible.

Order Processing & Fulfillment

Orders placed Monday through Friday will be processed and shipped within 24 hours of the order date, excluding holidays.

Orders placed on Saturdays, Sundays, or holidays will be processed and shipped on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

All domestic orders are shipped via UPS.

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

We offer expedited shipping options for customers who need their purchases sooner.

Expedited & Rush Delivery

Need something for a special occasion or upcoming event? We are happy to assist with rush delivery requests whenever possible.

For time-sensitive orders, please contact us before placing your order so we can help coordinate the best available shipping option.

Phone: 336.971.1058

Email: help@primmsstyle.com

Expedited shipping rates vary depending on destination and delivery requirements.

International Shipping

International orders are shipped via DHL, with shipping costs calculated at checkout.

Customers are responsible for any applicable customs duties, import taxes, or additional fees assessed by the destination country.

International return shipping is the responsibility of the customer. Primm’s does not provide prepaid return labels for international shipments.

Delivery Information

While we make every effort to ensure prompt fulfillment, delivery times may vary due to carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Please note that our 24-hour processing commitment does not include shipping transit time.

We're Here to Help

Whether you have a question about sizing, shipping, or a recent purchase, our team is always happy to assist.

Primm’s

Winston-Salem, North Carolina

Phone: 336.971.1058

Email: help@primmsstyle.com

Exchanges

At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible. Full-Priced exchanges will not incur a return label fee, and will the exchange will be shipped out free of charge.

Exchange Eligibility

Eligible merchandise may be exchanged when requested within 7 days of delivery, subject to the following conditions:

• 
  Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
  
• 
  Exchanges are subject to availability.
  

How to Request an Exchange

To initiate an exchange, please click the link below

https://www.primmsstyle.com/a/returns?

Exchange Shipping

• All full-priced items are eligible for free exchanges
• Sale and clearance items may be exchanged for a different size of the same product, if available. A $15 exchange shipping fee applies. 

Exchanges for Items of Different Value

If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.

If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:

Items That Are No Longer Available

If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.