Return Policy

We accept returns of eligible merchandise within 14 days of delivery, subject to the following terms:

Returns Requested Within 7 Days of Delivery

Eligible merchandise may be returned for a refund to the original form of payment when the return is requested within 7 days of delivery.

Returns Requested Within 8–14 Days of Delivery

Eligible merchandise returned during this period will receive store credit only. Refunds to the original form of payment are not available after the initial 7-day return window.

Returns Requested After 14 Days

Returns requested more than 14 days after delivery will not be accepted.

Sale Merchandise & Promotional Discounts

All sale merchandise is final sale unless otherwise stated.

Merchandise purchased from our sale or clearance collections, or specifically marked Final Sale, is not eligible for returns, exchanges, refunds, or store credit, except where required by law.

Purchases Made Using a Promotional Code

Items purchased using a promotional or discount code are eligible for return unless otherwise indicated at the time of purchase or specifically marked Final Sale.

Eligible promotional-code purchases follow our standard return policy:

• 
  Within 7 days of delivery: Refund to the original form of payment.
  
• 
  Days 8–14 after delivery: Store credit only.
  
• 
  After 14 days: Returns are not accepted.
  

Using a promotional code does not automatically make an item Final Sale.

All returned merchandise must meet our standard return conditions, including being unworn, unwashed, in original condition, and with all original tags attached.

Exchanges

At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible.

Exchange Eligibility

Eligible merchandise may be exchanged within 14 days of delivery, subject to the following conditions:

• 
  Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
  
• 
  Exchanges are subject to availability.
  
• 
  Items purchased using a promotional or discount code are eligible for exchange unless specifically marked Final Sale or otherwise excluded at the time of purchase.
  
• 
  All sale and clearance merchandise may be eligible for an exchange is approved by store management. Please contact us. 
  

How to Request an Exchange

To initiate an exchange, please contact our customer service team within 14 days of delivery.

Email: help@primmsstyle.com

Phone: 336.971.1058

Please include your order number, the item you wish to exchange, and the size or style you would prefer.

Our team will confirm availability and provide instructions for returning your original item.

Exchange Shipping

All full-priced items are eligible for free exchanges. Sale merchandise approved for an exchange will incur shipping costs.

Exchanges for Items of Different Value

If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.

If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:

• 
  Exchange requested within 7 days of delivery: The difference may be refunded to the original form of payment.
  
• 
  Exchange requested within 8–14 days of delivery: The difference will be issued as store credit.
  

Items That Are No Longer Available

If your requested size or style is unavailable for a full-priced item, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.

Final Sale Merchandise

All sale and clearance merchandise, along with items specifically marked Final Sale, is not eligible for exchange unless approved by the store management.

Shipping & Returns Policy

At Primm’s, we believe exceptional service is an essential part of your shopping experience. Every order is thoughtfully prepared and carefully packaged, and our team is committed to making your experience as seamless as possible.

Shipping Information

Order Processing & Fulfillment

Orders placed Monday through Friday will be processed and shipped within 24 hours of the order date, excluding holidays.

Orders placed on Saturdays, Sundays, or holidays will be processed and shipped on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

All domestic orders are shipped via UPS.

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

We offer expedited shipping options for customers who need their purchases sooner.

Expedited & Rush Delivery

Need something for a special occasion or upcoming event? We are happy to assist with rush delivery requests whenever possible.

For time-sensitive orders, please contact us before placing your order so we can help coordinate the best available shipping option.

Phone: 336.971.1058

Email: help@primmsstyle.com

Expedited shipping rates vary depending on destination and delivery requirements.

International Shipping

International orders are shipped via DHL, with shipping costs calculated at checkout.

Customers are responsible for any applicable customs duties, import taxes, or additional fees assessed by the destination country.

International return shipping is the responsibility of the customer. Primm’s does not provide prepaid return labels for international shipments.

Delivery Information

While we make every effort to ensure prompt fulfillment, delivery times may vary due to carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Please note that our 24-hour processing commitment does not include shipping transit time.

Returns & Exchanges

We hope you love every piece you purchase from Primm’s. However, we understand that sometimes an item may not be quite right.

To maintain the quality and exclusivity of our carefully curated collections, we offer exchanges or store credit on eligible merchandise.

Return Policy

Eligible full-price merchandise may be returned within 14 days of the delivery date for an exchange or store credit.

To qualify for a return:

• Merchandise must be unworn, unwashed, and in its original condition.
• All original tags must remain attached.
• Items must be free of damage, alterations, stains, perfume, or other signs of wear.
• A receipt or proof of purchase is required.
• Returns must be initiated within 14 days of delivery.

We do not offer refunds to the original form of payment for standard returns.

Exchanges & Store Credit

Approved returns may be exchanged for another item or issued as store credit.

Exchanges are subject to merchandise availability. If your preferred size or style is unavailable, store credit will be issued.

Store credit may be used toward a future purchase at Primm’s.

Sale Merchandise — Final Sale

All sale merchandise is final sale.

Discounted merchandise, promotional purchases, and clearance items are not eligible for returns, exchanges, or store credit.

Please review your selections carefully before completing your purchase.

How to Initiate a Return

To request a return or exchange, please contact our customer service team within 14 days of receiving your order.

Email: help@primmsstyle.com

Phone: 336.971.1058

Please include your order number and the item you wish to return.

Once your request has been reviewed, our team will provide return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless an item was received damaged, defective, or incorrect.

Original shipping charges are nonrefundable.

For your protection, we recommend using a trackable shipping service, as Primm’s cannot guarantee receipt of packages lost in return transit.

International Returns: Customers are responsible for all international return shipping costs. Primm’s does not provide return shipping labels for international orders.

Damaged, Defective, or Incorrect Merchandise

Every order is carefully inspected before leaving our boutique.

If you receive an item that is damaged, defective, or incorrect, please contact us promptly at help@primmsstyle.com with your order number and photographs of the issue.

Our team will review the situation and work with you toward an appropriate resolution. Nothing in this policy limits rights or remedies available under applicable law.

We're Here to Help

Whether you have a question about sizing, shipping, or a recent purchase, our team is always happy to assist.

Primm’s

Winston-Salem, North Carolina

Phone: 336.971.1058

Email: help@primmsstyle.com

Website: www.primmsstyle.com

Curated Style for Her

Exchanges

At Primm’s, we want you to feel confident in every purchase. If you love an item but need a different size or would prefer another style, we're happy to assist with an exchange whenever possible.

Exchange Eligibility

Eligible merchandise may be exchanged within 14 days of delivery, subject to the following conditions:

• Merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.
• Exchanges are subject to availability.
• Items purchased using a promotional or discount code are eligible for exchange unless specifically marked Final Sale or otherwise excluded at the time of purchase.
• All sale and clearance merchandise is can be exchanged with store approval

How to Request an Exchange

To initiate an exchange, please contact our customer service team within 14 days of delivery.

Email: help@primmsstyle.com

Phone: 336.971.1058

Please include your order number, the item you wish to exchange, and the size or style you would prefer.

Our team will confirm availability and provide instructions for returning your original item.

Exchange Shipping

Customers are responsible for shipping the original merchandise back to Primm’s unless the exchange is due to an error on our part or a defective item.

Additional shipping charges may apply when sending replacement merchandise.

Exchanges for Items of Different Value

If your replacement item is priced higher than your original purchase, you will be responsible for paying the difference.

If your replacement item is priced lower, the remaining balance will be issued according to our standard return policy:

• Exchange requested within 7 days of delivery: The difference may be refunded to the original form of payment.
• Exchange requested within 8–14 days of delivery: The difference will be issued as store credit.

Items That Are No Longer Available

If your requested size or style is unavailable, you may select another eligible item or choose a refund or store credit based on the date your return request was initiated.

Final Sale Merchandise

All sale and clearance merchandise, along with items specifically marked Final Sale, is not eligible for exchange unless otherwise stated or required by law.